changed so


I knew mum

needed support’

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The first step to home care

Often people think about aged care only when there is a crisis, but it’s exactly at this stage that it’s hardest to know what to do. Here we explain the first step

What to do – help from hospital
There are few things more worrying than when you or a loved one sustain a sudden injury or suffers an illness serious enough to be admitted to hospital. It could be a fall inside or outside the home, or the result of health problems that often come with age.

It is a time of roller-coaster emotions, especially when the realisation dawns that living at home independently will be a challenge. Put simply, help will be needed to ensure you or your loved one can enjoy the security and comfort of day-to-day life at home.

At first, the prospect of finding that assistance is daunting, even overwhelming, but help is at hand, thanks to the support of home care service providers such as Blue Care, combined with Federal Government funding.

So what are the first steps when you need help at home in a hurry?

Talk to your doctors

First, if you are in hospital, let the doctors and hospital staff know that you are willing to accept help at home. This is an important first move and often one of the hardest because you are admitting you or your loved one will need help. Hospitals have the expertise on hand to put you on the right track to accessing care.

My Aged Care referral

You will be referred to the Federal Government’s My Aged Care agency. It deals specifically with the allocation of various in-home services and care packages, depending on your needs and wishes. These include funding arrangements that may involve cost sharing, dependent on a means test.

In-hospital assessment

If urgent circumstances warrant it, you or your loved one might be provided with an in-hospital assessment by My Aged Care to determine what will be required at home. Otherwise, an assessment will take place face-to-face with a member of My Aged Care’s Aged Care Assessment Team (ACAT), after you or your loved one are discharged from hospital. That person can also provide advice on financial applications that will help provide tailored support for you or your loved one.

Blue Care can be the first step. We can assist you at any stage in the process – right from the point where you are wondering what to do and how to go about it. Care doesn’t have to be complicated. Call 1300 258 322.

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What to do – help at home
Independence is important to all of us and the longer you or a loved one can enjoy the security and comfort of your own home, the better.

Perhaps forgetfulness is starting to affect some of the more routine day-to-day tasks; maybe mobility is becoming an issue, with implications for everything from social interaction to good nutrition and personal hygiene; or maybe it's just all becoming a bit too hard.

There is no need to struggle along by yourselves – plenty of support is available to help you continue to live life your way. While it’s not always easy, recognition that help is needed is the vital first step in making sure you or your loved one can remain independent at home for as long as possible.

Get the ball rolling

My Aged Care is the Federal Government agency responsible for allocating funding for home care support to older Australians, depending on your circumstances and financial situation. You can get started one of three ways:

  • Call My Aged Care on 1800 200 422
  • Go to the My Aged Care website at myagedcare.gov.au
  • Contact a care provider such as Blue Care (1300 258 322) who can help guide you through the options and link you with My Aged Care. Blue Care’s Home Care Helper tool provides a good introduction and overview.

If you are acting on behalf of Mum or Dad, or maybe your partner, My Aged Care will need to know you have their permission to proceed.

Develop a support plan

Once you are in touch, you will be asked a series of questions to start to assess the type of help required and, if necessary, My Aged Care will arrange a face-to-face home visit by an assessor. They will explore you or your loved one's situation and eligibility for services, and will work to develop a support plan that addresses your needs, goals and preferences. You and your loved one may have to agree to a financial assessment. Different home care services cost differing amounts and financial contribution is based on an individual’s income.

Receive funding and commence services

Subsequently, you or your loved one will be notified of your funding eligibility by My Aged Care. You can then proceed with your choice of care provider to commence home care services. Depending on the type of funding you are allocated, there may be a waiting list for funding or services.

Blue Care can be the first step. We can assist you at any stage in the process – right from the point where you are wondering what to do and how to go about it. Care doesn’t have to be complicated. Call 1300 258 322.

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Our home care services are tailored just for you

Around the house
Housework help so your home looks spick and span
Out & about
Transport to appointments or social outings
Mind & body
Wellbeing services so you can look and feel your best
Health care
Nursing and allied health support for a range of conditions
Community & spirit
Indigenous, multicultural and spiritual assistance
Carers & support
Respite and social work so you don’t have to do it alone

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